A compliment is an expression of praise, commendation or admiration. It is Swank Audio Visuals' goal to produce an event that gives our clients a sense of pride in selecting a partner that allows them to experience a worry-free meeting. The following are a few comments from our hotel partners and customers. We hope to add you to our resume of raving fans!

SAIC has engaged with Swank on several projects over the last few years and we have received superior service and event support numerous times. However, our latest Leadership Week was by far the best event to date. The attention to detail, quality and timeliness of support before and during the event and the ability for Swank to be as fresh and engaged the last day of the four day grind as they were the first morning was tremendous.

Swank's understanding of our needs and incredible personal attention and service allows us to continually reduce internal time and cost as we further our trust and appreciation for Swank's offerings. We have shorter lead-up times, which results in us being able to accomplish more with fewer costs and this has been a significant help in a continually challenging business environment.

In addition to the customer service and technical support, what really has put Swank above the fray is their passionate and creative support of our needs. They have produced content and suggested design ideas that have been highly regarded and have greatly improved the experience of our attendees. It is a pleasure working with such talented and creative professionals and I really look forward to working with Swank in the near future on even better events!

Please recognize Javier Flores - I can't express enough how much we not only appreciate and rely on Javier, but we think the world of him personally. His professional behavior and dedication to the same values we share at SAIC have made him an important member of our planning and execution team. He always seems to be the first to show up, the last to leave, and is as comfortable helping the senior leaders of our firm prep for a briefing as he is mentoring some of his junior staff on how to wrap cables properly. He is without airs and tireless and he is one of the main reasons SAIC has decided to contract with Swank on some crucially important events over the past few years. I would call him in an instant with any event we were hosting whether large or small because he understands it isn't the size of the event that matters, but constant and persistent dedication to excellence that we expect and admire. Billy Hughes and Greg Brandon - Some of the newest Swank members we've had the pleasure of working with are "Skip" and Greg. They both have great potential and skills above what you'd expect from a younger employee and I can congratulate Swank on making quality hires. They went above and beyond the last few months for SAIC and this most recent event we took a risk and let them create some new content for our event. It was a risk for us, and the overwhelmingly high praise we heard back from made it apparent to the 800 or so attendees that Swank was much more than a technical services firm, that they are truly a creative and exceptionally talented bunch. When the guests see the staff giving it 150% for the meetings, it makes them feel that the whole of the event is top-notch. Those two younger employees made SAIC look good. Dave Stout, Tom Drozd- Both of these seasoned professionals were extremely helpful again in executing our event this spring. Dave is so quick and knowledgeable and he has proven time and again to have great suggestions and a "can do" attitude. If any issues large or small arise, he jumps right on the problem and provides quick solutions. Tom as well has that creative spark and has done a fantastic job with lighting design and technical execution for a series of events. He is a solid asset and seeing him in the room fills me with confidence. The Whole Swank Crew - Please extend my sincerest thanks and appreciation to your hard-working and well-managed team for the best event yet, especially to those I have not mentioned by name. Your team has set the bar higher again and we are looking forward to continuing a long and fruitful relationship with Swank. - SAIC

... Since the hotel brought in Swank Audio Visuals as your new production team, I'd like to take the time to let you know that Swank did an outstanding job in providing us with first-rate, full-service production services. With performances by the top names in music, rapper Flo-Rida to rock icon Patti Smith and her band, and panels featuring Quincy Jones, Ludacris, Justin Timberlake, Bill Withers and John Mayer, the production values for our Pop Awards and EXPO have to be excellent. From staging to video graphics to live sound, we need the most professional production values possible.

Damien O'Donnell and Maurice Sams truly delivered on every promise. No detail was overlooked over the course of our 4-day event and over 2,800 participants. Every last minute addition or change was met with the utmost of professionalism and expediency, all within our budget guidelines. Also, Maurice did a terrific job interacting with our top talent, giving them and us great confidence and a much-appreciated level of comfort.

The Swank team's expertise is all technical matters - from a panel utilizing the full capabilities of Pro Tools to an awards show featuring some of the top names in the music industry, as well as their overall execution of all of ASCAP's various logistics, gives us full confidence in their abilities to handle anything we need for our future events.

Since Swank is relatively new to the Renaissance and was completely new to our show, I wanted to be sure to give you this feedback.

- Lauren Iossa, Senior Vice President of Marketing, ASCAP

"For the last 6 years as the Senior Regional Marketing Manager for Bernstein Global Wealth Management in the Southwest and Denver, I have had the opportunity to work with SWANK in many locations. As I am no longer with Bernstein, I wanted to share with you my gratitude and thanks in regards to some outstanding employees that SWANK has which made my job easier and my events fantastic:

Stephen Stagg – Technical Director, Beverly Wilshire
Brock Bradley – Director of Audio Visual Services, formerly of the Beverly Wilshire
Matt Sernacker – Assistant Director of Audio Visual Services, Hyatt Regency La Jolla
Alex Hahn – Director of Audio Visual Services, Four Seasons Denver
Corey Lopez – Director of Audio Visual Services, formerly of the Royal Palms Resort and Spa

These individuals were not only incredibly professional to work with on-site but Stephen and Matt provided consistently flawless service at my off-site events. No matter how simple the event was or indecisive I was being, these gentlemen were there to provide me with a solution and be set by “show time.” I should also mention how very personable they all are and absolutely so much fun to work with. I look forward to working with these individuals and SWANK again in my next capacity."

Happy Holidays!

Best,

Philine A. Gordon

"Once again, thank you for all your help. You are one of the biggest reasons why this show was a success. I promise that because of you, I will always recommend Swank to everyone of my customers. Anyone can bring a microphone and a flat-screen TV at a discounted price but you brought "heart" to this show and for that, we will be eternally grateful. Kudos to your entire team for executing a flawless production! Really hope that I get to work with you again and even if we don't, please let me know what I can do to support you and Swank. You really helped make our event a huge success and I will never forget that. Have a terrific weekend and I will be in touch." - Shahab Abbas, Director, Global Accounts, Fairmont Raffles Hotels International

"Swank – what can I say? Saturday night’s dinner was exactly what was envisioned. You made it happen with your creativity, expertise, and patience. I really do appreciate you!" - Devon Sloan, Hilton Tucson El Conquistador

"Billy - You made it happen! The Jim Fitzgibbon (retirement celebration) video was a home run - and I can't begin to thank you enough. You put a Herculean effort into making this happen.

I have to be one of the more challenging clients and editors - and you took it all in stride. Jim was on an emotional roller coaster and the audience was amazed and speechless.

Today's program in Toronto was a grand slam success too!"

- Christopher B. Hunsberger, Executive Vice President, Global Product and Innovation, Four Seasons Hotels & Resorts

"It has been one year since I joined the Hilton San Diego Resort team. As I had previously mentioned, I have enjoyed a working partnership with SWANK since 1991 in St. Louis prior to relocating to San Diego.

I am writing you to tell you that the support and team spirit of our Hilton / SWANK team is awesome. The highlights of team spirit and partnership are as follows:

1) Natalie and Michael worked very hard in planning and securing four digital reader boards for our conference center and lobby, Michael personally set up the layout of the screens and trained all of my staff on how to update and maintain the information.

2) Natalie and Michael spent several hours planning and additional hours setting up our “Blue Energy” all employees meeting. It was a state-of-the-art, three dimensional “PRODUCTION!”Our employees were very impressed as was our executive team.

3) We added live music to our pool bar for the summer. Michael provided large speakers for the pool so that when the entertainment performs all of the poolside guests can hear quality sound.

4) Michael and Anna work effortlessly to help us create an in-room video for our guest to see all of the amenities of our resort and San Diego. Michael used his own camera to take several of the photos. Bailey set up a sound booth and recording studio for me to record the voice over. Bailey very professionally coached me in retakes until he was satisfied with the recording. Bailey even returned for a second recording for some corrections. The end result is a high-quality in-room video for our guests.

5) Anna has taken the initiative to create a SWANK wedding advertising piece to include with our wedding packages.

6) Our new Director of Sales and Marketing, Michael Swyney, told me today that Anna is awesome. He has instructed his sales team to include her on all sales sites. Michael told Anna to not even mention to the clients that she is not part of our Hilton team and encouraged her to participate fully in the sales process on the tours.

Your / our SWANK team is consistently scored very well in our customer satisfaction.

Thank you and your team for a great team effort this first year."

- Martin Nace, Director of Catering and Conference Services, Hilton San Diego Resort & Spa

"We just had a very successful July 4th weekend and the Swank team here in Tucson supported by several of their team members from Phoenix contributed significantly to that success.Live and recorded music were an integral part of our weekend festivities along with a traditional July 4th fireworks extravaganza that we sponsor for the Town.Our on-site Swank Director of Audio Visual Services, Fred Dickinson, has done an exemplary job with our A/V needs and we felt confident to call upon Fred and the team to support our efforts with staging, light, and sound equipment along with their operating expertise.

They tackled the challenge with enthusiasm and far exceeded our expectations at every turn.Special kudos go to Fred, Tom Jankowski, Joel Leidy, and the rest of the Swank team.Andrew Turley, the latest addition to our team did an incredible job of compiling the music soundtrack that accompanied our 25 minute fireworks display.Swank team leaders who assisted with the event are as follows:

Tom Jankowski (Lead); Fred Dickinson (Planning and Event Coordination); Joel Leidy (Program Manager and Crew Coordinator); Andy Crothers (Audio Lead Technician for the Golf Course); Andrew Turley (4th of July Audio Track Mix and Audio Tech for Golf Course); Tim Allen (Lighting Technician for the Golf Course); Chris Williams (Monitor Audio Technician for the Golf Course); Adam Feldman (Audio Technician for the Pool); CJ Smith (Lighting Technician for the Pool); Brandon Seese (Cosmic Slide Technician and Lead)

Tim, every aspect of the Swank contribution was a resounding success.Throughout the weekend, your team showed the same level of professionalism, enthusiasm, team ethic, and commitment to excellence that we expect from our own team members.They confirmed we made the right decision in awarding our A/V services contract to Swank.

We appreciate the partnership and hope that you will recognize these fine Swank team members."

Lynn Ericksen, General Manager, Hilton Tucson El Conquistador Golf & Tennis Resort

“I specifically want to thank Eric Armstrong for his 100% effort and leadership in supervising every moment of our convention AV needs. He is one of the best AV coordinators I’ve encountered! I also want to single out Sean Anderson and Kenneth Hardy for their kindness, effort, and professional service in making sure every Audio Visual need was met promptly without debate, hassle, or delay….very professional. Thanks!!”

- Mr. Rummley – Meeting Planner for Huddle House

"I just wanted to say "THANK YOU!" from the bottom of my heart. Simply put, your team made me look like a hero on Monday. I even had a couple people compare my keynote speech to a Steve Jobs talk. That would never have happened without the awesome AV setup done by the Swank team.

George Vazquez-Wilon, Tim Greenwood, and Patrick Harris were awesome. I could not have asked for a more knowledgeable and professional team. The Swank team was focused and even-keeled. As a client, I felt comfortable that they had it under control, even when the inevitable "Houston we have a problem" moment happened late Sunday evening where my laptop was not playing nice with the rest of the equipment.

I understand our AV setup was one of the most complex that the team has ever done. The Swank team worked until nearly midnight to get things tested and working. I was able to sleep soundly on Sunday evening after hearing the good news. So I could focus my energy on the content of my speech rather than the AV setup as I have in years past.

Please, please, please do not hesitate to use me as a reference or to use our mediasite video in your promotional materials. In fact, I would feel cheated you if I don't get the opportunity to either offer a reference or give you a testimonial that will help you win some new business.

It's been a pleasure working with you and I look forward to a long an mutually rewarding relationship."

Best regards,


Krister Ungerboeck
President
Ungerboeck Systems International

"Several weeks ago I flew to Houston for an important business meeting with Memorial Hermann. Like my previous visit, I chose to stay at Sugar Land Marriott Town Square. Unfortunately, however, there were last-minute things that needed to get done, and not as much time for final preparation for my meeting. I found myself in a serious jam - in your business center.

Enter Ryan Cooke (of Swank Audio Visuals)... who saved the day! Ryan helped me get my last-minute things done, quickly, efficiently, and cheerfully. I left for my meeting very well prepared, and feeling VERY appreciative of Ryan, and of Marriott for having him there.

Hence, I wanted to take time from a very busy schedule to thank you, Mr. Newbrand, and to tell you of the helpful heroics of Ryan Cooke. I will plan on staying with you again, in large part because of Ryan.

Thank you again and best wishes to you and yours!"

Miss Wilson Farrar
Wilson Farrar
VP Business Development
Direct Commerce, inc.

"Our account executive, Kyle Brandstatter, was great to work with. He spoke with us about our audio visual needs well in advance of our event. On-site, he was very helpful, as was his excellent team of Ryan, Mike and Steve." - Juvenile Diabetes Research Foundation

"Thank You very much - your staff was fantastic and very attentive to all our requests. Everything was set up perfectly. The event was a total success (and you made me shine in front of my executive management team)!!!! Please recognize every single staff member you had there - everyone went above and beyond to make sure everything ran perfect for my meeting." - Renaissance Medical Management

"I have been with KP for over three years now as a Program Coordinator. I have worked with several hotels that contract Swank as the AV support. Every meeting for the past three years where Swank has been my point of contact for AV support, has run smoothly. The representatives that are on-site are pro-active, and work quickly if there is ever an issue. I know if I sign an AV contract with Swank, that my meeting/session will be perfect! Thanks for all you do!" - Jessica Paré, Program Coordinator, Mid-Atlantic Permanente Medical Group, PC (MAPMG/KP)

"AWESOME, AWESOME, AWESOME!!!! I can't say enough about everyone I dealt with! Very professional, knowledgeable, willing to do whatever was needed to make me happy and fast!!!! THANK YOU, THANK YOU, THANK YOU!!!!! Paul Wermuth - Super Star! From the beginning, Paul was always so accommodating. Nothing was a problem. He checked in with me every day and made sure everything was as I wanted it. Shay Campbell - Total asset!! Very helpful, knowledgeable and made sure all A/V needs were met quickly. She also checked in with me every day. Alex Aguirre - Very helpful and accommodating. Chris McDonald - FANTASTIC!!! Checked all A/V in the morning before our meeting started to make sure all was well. Checked in with me every day! ERIK BOCKELMAN - MY HERO!!!!! Erik went above and beyond to make sure all my A/V needs were met. He also checked all A/V prior to the start of my meetings to make sure everything was working. I can't say enough about Erik! All the staff I encountered during our meeting was FANTASTIC!!!! Any last-minute change I made (and there were MANY) were no problem and taken care of immediately. Swank is very lucky to have such wonderful staff representing them! If I missed anyone please add them to this list - I had no problems at all! Thank you to all for making me look good with no A/V issues known to the meeting attendees or my boss!!!!!!! - Neuronetics, Inc.

"It is always a pleasure working with Scott Dixon. He is good at following up and offering new ideas for our meetings. He understands our goals and expectations for our meetings and strives to provide the best customer service for us." - Senior Star Living

"AV is the most important aspect of any Bendix event. Paul Metaxas, Tim and Christina went way above and beyond; extremely knowledgeable, accommodating and most professional! I wish I could take them with me to every meeting event! They all deserve huge salary increase! THANK YOU SO VERY MUCH!!" - Bendix

"This was the second year having our annual event at the hotel and using Swank. We made some changes to our layout this year that I was nervous about. The Swank team allowed me to take this part of the planning off of my check list. Brent and Kevin were outstanding!!! During the planning stage, Brent was extremely helpful with providing information on what would be the best lighting for the ballroom setup. Brent was able to make changes promptly during setup. Kevin worked with us during the event and was able to provide background music on the fly when I had forgotten that part. Kevin made sure several times throughout the night that we were happy with the lights, volume, etc. Kudos to both for making me look good!!!" - Missouri Restaurant Association

"All SWANK staff were extremely courteous, knowledgeable and professional. Kudos to SWANK for helping to create a memorable evening for all of our guests! Tim Black was our initial contact and made me feel very at ease with his knowledge. At our onsite meeting with Tim and Bobby Zullo, our AV specialist was able to talk tech with them and ensure we would have everything we needed. Bobby followed up immediately with a revised proposal. The night of the event, Phuong Duong handled everything beautifully, and was also a pleasure to work with." - St. Marks Presbyterian

"We had the unfortunate experience of having to move our conference one week out due to the Gaylord Palms underestimating the size of another group. So with only seven days to move an entire conference for 250 people, we were fortunate enough to land at the Ritz-Carlton where Kyle stepped up and quickly responded to all of my questions and was able to accommodate every need. Once on site everything ran smoothly and our attendees were extremely impressed with the entire transition and conference quality. Much of our success was possible because of the exceptional service of staff at the Ritz and Swank. We are extremely grateful for not only their professionalism, but also for the quick response to our crisis. Well done!! Please recognize: Kyle Kloetzly, Jeff Rainwater and Elizabeth Primiano" - Valencia Community College

"In my 15 years of working within the industry, I have never had a better experience than I had in working with Jamie Pulk. I wish he was my AV contact for all events! Jamie Pulk = exceptional!" - FPM Global

"The set up was above and beyond my expectations! Yes, yes, yes. Kevin Larsen was simply amazing. I felt as though Kevin was my personal assistant. He checked in with frequently and made sure I did not have to worry about anything -- and I didn't. The caliber of Kevin's customer service was so refreshing and easy, I thought for sure I was going to be charged extra for his service - I was not. With that said, I would have paid more because of his extreme and rare service. Please forward this up to his management for I think it's important that they see his value, how details "do" count and how much I appreciated all his efforts. In addition to Kevin, Leo Murphy was another incredible person to work with. He had all the answers and his dedication was remarkable. You're extremely fortunate to have a team such as Kevin and Leo for I would come back just because of them." - Dignity Health